My goal is to have 1 or 2 key ones in ST, the others I have no problem monitoring through the Blink app. My outdoor battery cameras are conected to the wifi fine. If the camera is in a dark area check that the infrared lights surrounding the camera lens are illuminated. You name it, I've tried it. I have had my indoor camera for about 6 months now and in the past two months it keeps having issues staying connected with the WiFi. Having the same issue with my indoor wired camera. Can you both please try deleting and re-adding the Ring app and let me know if you notice any changes with the Timeline Feature turned on. Also my phone works even worse than my husband's even though they were purchased it the same time, it's the same brand and all settings are the same. For example, even in the case of Samsung cameras, some of them used to work with smartthings, most of them now don’t. We spoke with 4 different tech support people and 3 of them had us turn off the event timeline viewer. Your indoor movements won't trigger motion detection, while your Video Doorbell and Security Cameras outside will still alert you if motion is detected. I tried to reconnect but the camera won't move from the blue light every 30 secs. At night, your powered Ring device still uses Advanced Motion Detection but also uses Passive Infrared (PIR) to verify the motion. Maqy I guess that you use a Samsung mobile? Infrared Leds Lights Are Faulty. Before the audio at the door cam was much louder. Click here to visit our Contact Us page for more options. Lots of choices, lots of customer confusion about what works and what doesn’t. But if you’re not already a Ring customer, there are even less expensive options that work just as well for an indoor security camera. We installed two Ring 2 doorbells this weekend. I recently purchased a Ring Indoor Camera (“Plug In Security Camera” says the box) specifically with the assumption that because ST supports Ring, I could easily add the camera once I had it setup on my network through the Ring app. I plan to install a Ring floodlight with camera and Video Doorbell Pro so having cameras such as this in the Ring family seems to make sense. This article will help you keep your Ring Indoor Cam working its best. Removing the device (after saving any recordings you may need) and then re-setting the device up. (phones, echos, computer, smart plugs, printer, tablets, etc.) The Ring device should be able to see through a window during the day. There are more choices then there would be for most of the security systems, but still not a lot and most of them are in the higher cost range. Contact Support if the issue persists. It doesn't do this on iPads or S7s. It was working fine and now all of a sudden I noticed the camera has been offline for a while. @Ring: Please provide a fix for that soon! This is the proof that the problem comes from the mobile stream which the app delivers! people have been complaining for 20 years about having to have different charging cords for different devices, but there’s still no universal standard. So it’s a good example of how a single company might do a home automation system very similar to the low cost home security systems currently available. Indoor camera not working. When you go into the Ring app > Main Menu > Devices > Indoor Cam > Device Health > Reconnect to Wifi, are you unable to reconnect the device from here? This seems to reset the camera and get it back online. I covered the three infrared lights with black tape turned on the color night vision and the porch light and I get a good picture that way otherwise it's black and white and you cant see anything but shadows with the porch light on or off. Modes are settings in the Ring app that can control the behavior of all of your Ring devices. Since windows block heat sources, your Ring device will not be able to accurately view or record through a window at night. Set how you want your devices to behave in that mode. Please fix this problem. Not yet. I have the same issue. When Disarmed Mode is selected, no Alarm sensors in your home will be armed and no alerts will be sent to the monitoring station, but the system will still be powered on and functioning. If you talk to an app engineer, I'm sure there are different methods of mic recording used, depending on timeline feature turned off or on. Tap the mode you want to configure. Move the camera to a well lite area. It’s a good simple reliable home automation platform that runs locally except for voice control and it’s justifiably popular with those who already have iOS devices. I'm almost sure the above is the reasion for the troubles people with Samsung mobiles and Ring doorbells experience at the moment. Sorry, I did not see your post here in this thread as well. They both would be able to fix it. Has anyone else had this issue or have any solutions? We've read other fourms and tried all suggestions including turning off history timeline. Tap the red Disable Modes button on the bottom of the screen. With temeline-event-feature turned OFF: Microphone signal is ok, although it is still less loud than on other mobile phones as source. We are having the same issues on both. How far they will get is anybody’s guess right now, we will just have to wait and see what happens. https://community.ring.com/t5/Video-Doorbells/ring-doorbell-2-community/td-p/105/page/2. If not, check the night setting in the Ring App. I understand your frustration, and I'm also hoping that there would be a fix from either Samsung or Ring real soon... Hi @palolake  and @ML1504, thank you for sharing your experience  with us here in the Community. We installed two Ring 2 doorbells this weekend. When we have customer service as a shared user, we can hear both ends fine. : Select Disarmed Mode when you’re at home and want the freedom to go in and out of your house easily. Each device also has mode controls that can be set individually, that can be accessed from the Device Dashboard. When Away Mode is turned on, all of your sensors will be armed and an alert will be issued if any of them detect a security issue. Bring protection inside with the mini marvel that packs a powerful punch. If you're unable to bring the camera back online after a reset, please give our support team a call at one of the numbers available here. Protect your home & watch over what's important from your phone with video doorbells, indoor & outdoor security cameras, alarm systems & more. You can set all of your cameras, both inside and out, to record your home in this mode. Make sure your phone’s volume is turned up. At first we had horrible feedback. Stick Up Cam is a versatile camera that goes anywhere, inside or out. Completely reset the device by pressing and holding the setup button for 30 seconds. Fire and CO sensors (if they are attached to the system) will still be monitored. The noise reduction using both mics definitely does not work as it should!! Ring Indoor Cam is a smaller next-generation security camera specifically designed to be used indoors to bolster the security around your home. Many people find benefit in having those choices, but it does require doing some homework when you are considering new devices for your system. Doesn’t seem to be something that should be too difficult, since their other models currently work within ST. We'll see what tomorrow brings . Same issue. This has resulted in longer than normal wait times. Note: You are not forced to use any default setting as-is. You may have to scroll up to see the Disable Modes setting. The app contains all the items you say Ring overlooks, so maybe they are reading your work. I also have 20+ devices in my WIFI-network, plus 2 neighbors using my guest-network. : Select Home Mode when you want the outside cameras of your house activated, but want to be able to move freely around the inside of your home. We are having the same issues with our S10 especially with the feedback while talking outside through the doorbell. There are two parts to this. Powered by Discourse, best viewed with JavaScript enabled. With timeline-event-feature turned ON: Samsung noise reduction (it has to be a "newer" Samsung model, and use two mics)  inteferes heavily with microphone signal, so it is very silent or not understandable due to loud noise in the signal. Tap Modes. For somebody who lives in an apartment in Beijing or even Hong Kong, it’s justifiably One of the most popular systems. Unplug your Indoor Cam for twenty seconds, plug it back in, then test audio again. To get to this control, follow these instructions: Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum. Very unnerving knowing someone could walk around free will and camera no longer detects motion. When timeline feature is turned off, the mic recording again is way better!! So some companies are working on creating at least a popular standard, if not a universal one.