The number one cloud communications provider worldwide. 570 Herndon Parkway #400 Herndon, VA 20170 Talk to Us. To change your cookie settings or find out more, click here. Automatically route inbound calls to the right person. See how our cloud communications platform is built for carrier success. Route calls based on skills and the customer data you’ve collected in your CRM. Ring's Response to COVID-19. Need immediate assistance but can't find answers to your questions on our Community or by searching our Knowledge Base? © 1999-2020 RingCentral, Inc. All rights reserved. We're also on your favorite social media platforms. Easily capture customer satisfaction data on each call to give you the insights to prevent customer churn. Due to the COVID-19 crisis, shipping carriers are seeing an increase in volume and your order may take an additional 24-48 hours to process. Effectively Handle Your Customer’s Calls. Our community of customers and product experts is ready to answer your questions. If the issue persists, please contact support. Ryan Healy, Founder & President at Brazen‎. Get screen pops with past interaction history and a link to the customer’s CRM contact to personally greet your callers. Enable effortless collaboration to solve customer issues with shared notes, group voicemail, and recorded calls. Welcome to your all new account experience: MyRingCentral! 24/7 Customer Support. Please try again. With Ring.io, fielding customer calls and effectively solving problems is no longer a tedious process. If you continue browsing our website, you accept these cookies. Install our Chrome extension to get started. Community Support is available by phone 24/7 at 1-800-656-1918 or via chat 5AM-9PM PDT. For updated information see our response to COVID-19. This website uses cookies for analytics and functionality purposes. Access your calls, messages, and meetings. Click here to visit our Contact Us page for more options. See why so many global enterprises trust RingCentral. If you need assistance, Live Chat is the fastest option to reach us. With Ring.io, fielding customer calls and effectively solving problems is no longer a … Even with social media and email. Get the leading all-in-one solution or just what you need. customers still prefer to get help over the phone. All-in-one phone, meetings and messaging. You work hard to train your team to deliver a great customer experience. At Ring, we believe strong communities create safer neighborhoods. Non-English support available Monday-Friday 9am-6pm Central European Time (CET). Live phone support for RingCentral Office® (2+ users) plans is available 24/7. If you have an urgent issue that requires detailed discussion, please feel free to speak with a live representative. Instantly calls out of Salesforce & Zoho with our native click-to-call plugin. x. Better CRM Integration than You Ever Thought. Even with social media and email. Get started with onboarding guides, view videos and read articles to get the most from your system. We've sent you a link, please check your phone! Shouldn’t your phone system work with you? This website uses cookies for analytics and functionality purposes. Know exactly who is calling prior to picking up the phone. Just click "Ask RingCentral" in the lower right of this screen. Live Chat is your best option. For complex issues that need additional research or escalation but are not time-sensitive, you can file a case online. At this time, we are taking additional steps to protect our team and their families by doing our part to reduce the spread of COVID-19. Create custom call disposition codes and sync them to Salesforce. RingCentral self-service support center featuring knowledgebase documents, videos, community and customer representative assistance. Automatically greet callers, place them in queue, and route to the last agent the customer spoke with for a better customer experience. If you have a critical issue or need assistance opening a case, please call us. Auto-log call data to the right object and field in Salesforce and Zoho CRM. A complete calling productivity dashboard in Salesforce. Live phone support for RingCentral Office® (1 user) is available 5:00 a.m.–6:00 p.m. PT, Monday–Friday (excluding holidays). Please allow a full minute between phone number submissions. With Ring.io, it’s easy to add new team members to our phone system, buy phone numbers, and scale our team. customers still prefer to get help over the phone. There was an issue with SMS sending. © 1999-2020 RingCentral, Inc. All rights reserved. For other requests, please open a case online. You can also submit feature requests to improve our products and services. If you can't find an answer or need personalized assistance, simply open a case. To change your cookie settings or find out more, click here. We are here to help and would love to hear from you. Track customer touch points throughout the customer journey with CRM synced calls and call analytics. For complex issues that need additional research or escalation but are not time-sensitive, it's best to file a support case online. All of our Support numbers can be found. Find answers to all the most popular FAQs, or ask a question in our Community site.