Ring Community: Products: Security Cams: Cameras keep going offline; Options. The recommended range for optimal performance is 0 to -60 for the RSSI. For updated information and additional support resources, please visit our response to COVID-19. If your devices are continually falling offline, the problem is almost always related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss. This includes power surges and issues with the power connections. Orders... Ring has a theft procedure and policy in place that will help you get a free replacement Ring device as quickly as possible after your Ring device has been stolen. If the lights turn on, your Spotlight Cam has power. The Control Center in the Ring mobile app enables Ring users to see and manage their authorized mobile, desktop and tablet devices, third-party services linked to their Ring accounts, and enables neighbors to opt out of receiving video requests in areas where local police have joined the Neighbor... At Ring, we believe strong communities create safer neighborhoods. My first suggestion, if you were up for it, is to get another Chime Pro, as each Ring device should have their own Chime Pro is there are events of one device falling offline when connected to another device's Chime Pro network. Ring devices with 1080p displays require at least 1 Mbps upload and download speeds, though 2Mbps is recommended for optimal performance. This article will provide several possible solutions that involve adjusting various router settings. you need to reconnect to wifi. Learn how to get the most out of Ring products and services for your business. If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Once you have verified that neither your internet connection nor your wifi password are the cause of your issue, try the following suggestions. What to Do if your Spotlight Cam Wired Goes Offline, What to Do if Your Spotlight Cam Battery Goes Offline, Updating the Firmware on your Spotlight Cam, Proper Positioning for Your Spotlight Cam (Battery or Wired). Wondering if they are defective. Check to see whether another Wi-Fi device is having a problem connecting to the network. Use … Once you have verified that none of the above are the cause of your issue, try the following suggestions one at a time. You’ll also find information on monitoring, permits, customizable settings, arming with Alexa and more. Get help with your Ring Alarm kit and accessories. If the Spotlight Cam is connected to a light switch, check to see if the light switch was flipped off accidentally. Orders under $48.99 ground shipped will be charged $3.99. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range. The door cams don’t go offline. Select the device (camera, doorbell, etc.) The image below tells you that your Ring Floodlight cam is offline. If it's night time, walk underneath the motion sensor. In some cases, setting up your Ring device(s) can fail due to wireless interference or congestion. Visit Ring's first neighbor-to-neighbor community forum. Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first community forum. Create a DHCP reservation. With the Ring App on your smartphone, tablet, or computer, you're in complete control of your home’s security. To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. They were working yesterday but when it got dark, the back stopped working. Next, check that all of your wires are properly plugged in and that all the lights on the front of the router are green. Click here for all the information you need on Ring Protect. Our CS Agents are working around the clock to answer all your questions. Enable Two-Step Verification That's when you should run through a troubleshooting routine that checks the possible sources of the disconnection. Check the SSID (name) of your network. : there are many different terms for this option; please check your router’s manual to be sure. Every time the lease renews, there’s a chance your devices will be assigned a different IP address and fall offline for a period of time as a result. The 5 GHz band utilizes select channels through 36 and channel 165. The average home router will have a lease time of 8-24 hours. A wire in your router setup temporarily comes loose. Note: there are many different terms for this option; please check your router’s manual to be sure. Before you do anyth... What to do After the Theft of Your Ring Device, Stick Up Cam Battery/Solar (3rd Generation). The image below tells you that your Ring Spotlight cam is offline. Click here to get all the Ring app help you need. The remainder of this article will detail the circumstances where your Spotlight Cam … It's important to understand that most of these circumstances are temporary. Click here to learn more about how to make wifi work for you. You may have blown a fuse and need to reset the Spotlight Cam at the breaker. The remainder of this article will detail the circumstances where your Spotlight Cam can lose its connection and what to do if this occurs. It is possible under certain circumstances for your Spotlight Cam to lose its connection to your Wi-Fi network. Suggested Router Setting Adjustments if your Devices Repeatedly Falling Offline. Try to set up your device again as you finish each suggestion to see if it worked. In most cases, as soon as the circumstances that caused the disconnect to occur are cleared up, your Ring device should automatically reconnect to the network. These are issues with your network itself. Every time the lease renews, there’s a chance your devices will be assigned a different IP address and fall offline for a period of time as a result. Very rarely though, your device will remain disconnected. Check your breaker box. See if your Spotlight Cam automatically reconnects. What to do After the Theft of Your Ring Device, Poor Quality Video Image and Adaptive Video Play, Fixing Your Devices Falling Offline Repeatedly by Adjusting Your Router, Fixing Poor Audio/Video Quality by Adjusting Your Router, Fixing Black Video Errors by Adjusting Your Router, Fixing Device Setup Errors by Adjusting Your Router. We highly encourage all Ring users to follow these security best practices to ensure your Ring account stays secure: WEP encryption is less secure and occasionally causes problems with Ring device setups. If your Spotlight Cam has power, the following things should happen: You will hear a voice say "Entering setup mode.". For updated information see our response to COVID-19. Tap Devices. You can also set a static IP during the setup process in the Ring application. The 2.4 GHz band uses channels 1-11 within the United States and 1-13 in some other countries. The light on the bottom of Spotlight Cam will flash. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. We would like to show you a description here but the site won’t allow us. Open up your Ring device’s ability to communicate. Hi there, chat is available Monday - Sunday 7AM - 7PM BST. Customer trust is important to us and we take the security of our devices and services extremely seriously. To resolve this, you can set a longer lease time, give the device a reserved IP address, or set it up with a static IP. While Ring devices are compatible with a number of encryption types, we generally recommend using the WPA2/WPA encryption. These are the most common causes for your Spotlight Cam going offline: There are a variety of circumstances that can cause your Ring device to lose its connectivity. Unplug your router for 30 seconds and then plug it back in. Check to see whether another Wi-Fi device is having a problem connecting to the network. Warning! These include: A power surge causes a problem with your Internet router. Note: When changing the encryption type, your other wireless devices will need to be reconnected to your network using the new SSID and Password. Occasionally, your camera may go offline due to network connectivity. At this time, we are taking additional steps to protect our team and their families by doing our part to reduce the spread of COVID-19. Due to the COVID-19 crisis, shipping carriers are seeing an increase in volume and your order may take an additional 24-48 hours to process. Open up the Ring app and tap on the three lines on the top left. We recommend switching your router’s channel to 1, 6, or 11 as they do not overlap other channels. Don’t forget to write that down somewhere safe for future use! Immediately report the theft to the police. Have questions or a feature request? For updated information see our response to COVID-19. Tap on the three lines at the top left of the Ring app Dashboard screen, then tap Devices and select the device that you want to reconnect to wifi. ... Cameras keep going offline We have a front and back yard camera. Unusual characters or spaces in the SSID can cause problems during setup. This has resulted in longer than usual wait times. If you have questions about Ring.com store purchase policies, returns, and more, click here. Unplug your router for 30 seconds and then plug it back in. Flip the switch back to its "On" position to restore power. However, if your camera goes offline very often, you can try the following troubleshooting techniques. Once the light at the bottom stops flashing and glows steadily it should have automatically reconnected to your network. Once you're on the Device Health screen, select Reconnect to wifi and follow the in-app prompts. A poor wifi signal can cause connectivity with your Ring device to be unreliable. A wifi analyzer application can be used on Android devices, or sometimes within your router, to evaluate which channels have the most congestion. Move your camera closer to your router. . Neighbors is a free app from Ring that provides you with real-time crime and safety events delivered directly to your phone. Tap on Device Health. To resolve this, you can set a longer lease time, give the device a reserved IP address, or set it up with a static IP. Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum. It is possible under certain circumstances for your Spotlight Cam to lose its connection to your Wi-Fi network. Firmly press the setup button on top of your Spotlight Cam. . Check that all of your wires are properly plugged in and that all the lights on the front of the router are green.